The Refresh View
Transform overlooked spaces into operational assets without a full remodel.
Environment shapes experience.
Whether it's a cluttered lounge, a noisy service corridor, or an outdated consultation zone, these “small” design gaps leave a big impression. Not just on customers, but on the people who serve them.
We’ve seen teams become more energized and engaged simply by optimizing what’s already there.
A new build isn’t always the answer.
Sometimes all it takes is a new set of eyes and a purposeful refresh.
HOW IT WORKS
View. Assess. Refresh.
We keep the process simple, quick, and aligned with your dealership’s operational flow:
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View - We walk the space, take in the details, and note friction points.
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Assess - We align findings with your team’s flow, brand, and customer experience goals.
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Refresh - We propose high-impact modifications that elevate the space and energize the team, without major construction or cost.
It’s not just a facelift. It’s functional experience design.
Real Results
Take a look at a recent Jaguar Land Rover refresh:
A lounge once filled with scattered chairs and apologetic team members is now a warm, welcoming zone with intentional seating, work surfaces, and privacy buffers.
The result?
Staff morale rose, time was saved, and customers noticed the difference.
BEFORE
AFTER
Target Objectives
Utilizing our knowledge and understanding of automotive retail operations, customer experience, and facility design aspects, together, we will craft a dealer-specific operational planning strategy, aimed to leverage the facility design to accomplish the following:
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Ensure team alignment with brand vision
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Maximize the facility design intentions: technology, efficient use of space, process and logistics
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Minimize after build: “Should have | Could have | Would have” sentiments
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Redefine and map customer experience deliverables
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Promote team culture
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Drive sales, customer loyalty and retention
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Increase customer and employee satisfaction