Frequently Asked Questions

What type of dealership’s does Arreis work with? 

​We partner with Independent and Franchise Dealers, from mass market to Luxury to Exotic, at any stage of their journey: pre-planning, mid-project or just recently completed- no matter the type of project: new build, remodel, or a freshen up of existing spaces.
 

What are the core service offered by Arreis? 

Arreis offers 2 core services: Faciltiy Performance Design (FPD)- aligning your facility layout and design intentions with your brand vision to maximize your operational efficiency, design future-proof environments, and minimize costly oversights. Operational Experience Design (OXP)- Activating your people, processes and performance through tailored training and culture programs.
 

How is Arreis different from working directly with an architect or OEM Facility program? 

We complement, not compete with architects and OEM programs. Arreis focuses on how to incorporate the functionality of the dealership operations in to the design, and helping them to prepare for a successful opening. We work to ensure the dealerships investment supports theirs and the OEM’s brand vision, and provides the experiential deliverables of the image design at every touchpoint.
 

At what stage should a dealership engage with Arreis? 

Ideally, early. The greatest impact comes when we are involved during planning or design development- but we add value at any phase. Whether you are breaking ground, mid construction, preparing to open, or recently opened; we help your to identify opportunities and operate with confidence- delivering a renewed experience for your team and customers.
 

Can Arreis conduct assessments or workshops remotely? 

In some cases, yes, this is possible, our services are a hybrid, combining, virtual and on-site. Much of our onboarding is done remotely, and some aspects of assessment can also be done remotely, however, workshops are conducted in-person.
 

What is a Facility Performance Design (FPD) engagement like? 

This service is tailored specifically for each dealership, based on their project, and desired outcome. The FPD Framework is based on a retainer model, whereas Arreis serves as the dealership’s partner throughout the project. We map operational zones, customer and team journeys, identify efficiency opportunities, and more- culminating actionable design recommendations that enhance performance and experience, leveraging the design to maximize ROI.
 

What can a dealership expect from an Operational Experience Design (OXP) workshop? 

The OXP workshop activates culture and connection. We align your leadership team, define service behaviors, and strengthen how your people deliver your brand promise- In-store, online and remotely. It is hands on, high energy, and outcome driven.
 

Does Arreis work directly with OEM facility teams or only with Dealerships? 

Both. Arreis collaborates with the OEM design and facility teams to ensure dealer projects align with brand standards and real-world operational needs. We act as a bridge- translating the design intent into operational performance so everyone wins and there is unity in the brand image.
 

Can Arreis support multi-rooftop dealer groups? 

Yes. Our frameworks scale seamlessly for dealer groups managing multiple brands or locations. Whether it is a flagship store, satellite facility, or multi-rooftop location, Arreis works to help support your facility investment using our framework to help you leverage your faclilty design and redefine your team and customer experience.​
 

What is the ROI of working with Arreis? 

Dealers see measurable savings from minimizing costly rework and change orders during construction. Other ROI measurables are through improved customer satisfaction scores, customer feedback- loyalty & retention scores, employee retention, and increased utilization of operating systems. Our goal is simple: turn your facility and your people into performance assets that grow revenue and brand equity.